Sainsbury’s Reviews

On 22nd January 2021, I placed a food order for about 11am on that day. One item, a bag of vegetables was manky and I called up to complain and got a credit voucher.A few minutes later, I realised that 2 further items (Red Thai Curries), had a sell by date of 7pm on the same day, 22nd Jan. I called back and was offered another voucher which never arrived. I have had to call up today five months after and speak to William Logan, who failed to resolve the issue, as I thought after 5 months, the very least I deserved was a refund. According to them, they have no record of the second call. Luckily I do have records in my call history, which I have now been made to send in an email, while being made to feel like a liar. I feel gutted that I have been treat in this way by a company that I shop in every single week. This issue remains outstanding, as Sainsbury's have challenged my veracity. Luckily I keep my records, unlike one of our largest supermarkets.

Who wants chemical smell on their foods. Few times after delivery I realised food products smell like washing liquid/bleach and couldn't trust to eat so went to bin. I contacted with customer service and they were helpful but in the end I lost trust on their work so I changed my main supplier after so many years.

I have been a Sainsbury's customer for 15+ years. Primarily I visit their Salford store a couple of times a week and get online delivery once or twice a month.
My local 'big' Sainsbury's has always been pretty well stocked with a range of products and choices that suit my diet and pocket, coupled with the Nectar app and tailored offers on frequently purchased items overall they do well. I've noticed that if I go into store after 19:00 the shelves and choice of produce is somewhat lacking, and there seems to be an increasing number of trolleys for restocking mounting up from this period until close. Generally if there's specific items I really need I try to get there earlier. Fresh produce especially seems to run low from the evening onwards. Queuing has never really been an issue except for at the height of the pandemic, and the occasional exceptionally busy period. The staff have always been pleasant and helpful as required and even if there is a good selection of supermarkets in the local area for the quality of own brand produce and fair offers available it's very very rare that I consider going anywhere else, whether I need milk and bread or food for a week.
My online orders have always come from Heaton Park branch, I don't know if this is a store and distribution centre or solely a hub for picking and dispatching online orders. I only order from here once a month (usually) to restock on heavy/bulky items and to replenish cupboard goods, but will usually tag on fresh meat and veg for the week whilst I'm at it. I have never had any issues, there will usually be one or two items substituted which have usually been perfectly appropriate and suitable, anything more expensive has a credit voucher applied to your online account and its very easy to reject these at delivery if they are not what you want. I've also never had any issues rejecting damaged items (eggs are the only thing that springs to mind) and getting a credit. Drivers have typically been helpful, polite and courteous, most will help me carry stuff up the stairs (1st floor flat) without a grumble and take the crates back down. Only a couple of drivers were uncomfortable doing this, and this was at the beginning of the pandemic so I totally understood and appreciated their position (they would generally refuse to enter the premises and would stand back from the trolley with the crates on whilst I dealt with it). I'm not sure what would have happened if I had been incapable of doing this due to health or old age, but then if any of these were a real concern I wouldn't live on the first floor in a building without a lift.

Overall I've never had any real problems with Sainsbury's for the 15 plus years I've been a customer of theirs and wouldn't consider going anywhere else for the bulk of my grocery requirements.

We made a "food to order" order for my mums wedding, due to covid, they had to have only 15 people so as a wedding gift, myself and my husband paid for a spread of food for them. We turned up to Eltham Sainsburys to collect our order at 1:00pm as it has to be after 10am and the wedding was at 2pm.. only to be told that the 2 pizzas we ordered were not with the order and was offered a refund for the missing items which was useless to us as the wedding was in an hour so my husband had to run around the shop looking for alternatives (which was hard as there was nothing even similar) we then got back to lay the food and upon opening the boxes we discovered that the sausage rolls and mini pork sausages were in the small boxes of 20 packs plastic boxes that you can buy on the shop floor. Apart from the sandwiches, nothing was packaged for you to be able to lay it out... everything had to be plated up ourselves and in all honestly, I regret ordering with sainsburys. Will NEVER use sainsburys food to order again, it was a disgrace. After calling customer service and dealing with a very rude customer service advisor we got a £12 refund for sausage rolls ?

I have been ordering my weekly shop using click and collect at Rayleigh weir very early on Saturday mornings. The two gentleman that work there deserve a mention. Especially a gentleman called Jon who is full of happiness and so helpful. He is great with people and goes above and beyond to make everyone smile while also very efficient. He remembers customers names and makes us feel special. Great job
Pauline Nash

Sainsbury's online groceries,What a dismal outfit this is. Not for the first time, Sainsbury's included rotten produce in the delivered order.I wonder whether this is deliberate - a way of getting rid of rubbish and hoping that the customer won't complain.It used to be a fine store. Now, it's as good as the rubbish it sell.

Staff in Sainsbury’s Horsham are consistently helpful, cheery and courteous. I had a lovely staff member hand me a basket whenI was juggling items during a recent shop and staff seem to be constantly restocking shelves with a smile on their face. The till team are consistently friendly and efficient too. It’s refreshing to see particularly during these difficult times.

Being let down by Sainsbury's online deliveries My delivery was supposed to be come before between 9 and 10 pm the delivery driver called me on my intercom at home asking me if I had a lift do you need tow story building I said no he said okay I cannot deliver I'm going I've had over 45 deliveries to my home could not see why they could not deliver to my home when it's completely safe and I've had 45 deliveries before tried to call customer service at Sainsbury's they were no help at all they said any driver can choose not to deliver to Sainsbury's customers all I can see is this driver was being completely lazy when I've had 45 deliveries that have been completely okay so I complained to Sainsbury's see you Sainsbury's customer service Twitter and Facebook Totally let down by them I don't know if I will never shop with them again I'm self isolating at home so I have no other way of getting food to myself I live on my own how can a big company treat a valuable customers like this does anybody really care

I'm in my 40's, have arthritis. The staff are always so kind & helpful. Especially AKO & JOHN. Always cheer me up. So important during lockdown. Means alot. I always leave feeling happy!

Only way to complain is via Twitter or Facebook, both are a joke. Twitter has an automated menu system that just shunts you around in circles, I guess they idea idea is sooner or later you'll just get fed up and stop complaining
The old email customer service wass good, AND WORKED, the new (un)social media path doesn't work

On line deliveries The issue that I have experienced was: Prior to this first initial telephone call a message came through that the order had not been able to take a payment and via an email a telephone helpline given. I telephoned as concerned as the funds were available and asked if they could tell me why this may have happened as Sainsbury's were trying to take from my visa card over ten pounds more than the initial order, whereby I had agreed the items purchased and costs. I need to make you aware that previously Sainsbury's picking team for on-line shopping had given me a substitute for wine which had been double the cost even so did not result in a ten pounds over charge and I accepted the substitute. This time having checked our bank accounts and not understanding what had transpired wished to have some understanding of how this has happened. The Sainsbury's representative Amy argued with me saying that Sainsbury's did not need to tell me what any of the charges are and I either pay or the order will not be delivered. This is not the attitude Sainsbury's should have towards their customers especially during the financial hardship lock-down as caused and to be spoken to by Amy like this is unacceptable. Amy went on to rudely speak when I tried to express my concerns talked over my voice continually arguing with me saying she does not have any way of telling what has happened and simply is there to take my money.It occurred on: 02/03/2021This meant that This continual argumentative attitudinal problem Amy has caused considerable upset and rather than continue the call I explained I will call back again and speak to someone else. I did so and Heather answered this time and simply fed with listening put the phone on to answering services and music played and then I had to telephone again as the music never went away and nobody answered. I telephoned again and do not forget I am trying to pay for our on-line order and simply needed to know what I am purchasing which cost the ten pounds odd more, this is not unreasonable! Liz answered this time the third time and said to me she does not have to look at the order or explain to me anything and will do so because she feels she might as well and how lucky I am she will do this for me as she does not have to! This arrogance and unkindness and lack of empathy astonished me enough to take up this complaint with you. Liz was nasty and enjoyed causing as much distress and harm as possible and this must not be allowed to happen to other human beings. I am a teacher and at the moment working with a very heavy schedule to help young people procure some kind of confidence and knowledge to enable them to make their hopes and dreams come to fruition, and explained how much I help way above what I am paid and asked to do as I care and this is what Liz said ' I do not care about you or what you do as a teacher and I am not interested at all in anything you have to say'. Are Sainsbury's uncaring?Do you not care Sainsbury's?I did manage to pay after the tumult of abuse and my family had their food delivered. Chaos can only happen during Covid19 if we have no solidarity and a unified care you and I and many do have this but most certainly not Sainsbury's representatives. I telephoned as the order when delivered had the next day dates on mince meats and damaged fresh produce, after speaking with Paul and Natalie and finally Angus had a refund.We have spent a lot of money with you over the years and especially on-line during lock-down and been treated very badly. Previously often I had to telephone about dates on produce which had not been brought to my attention when delivered. In addition, items often damaged.I had a Nectar card which would not work on the website and my goodness what Sainsbury's representatives caused during that episode beggars' belief really. After merely wishing to utilise my points on-line with grocery shopping Nectar informed the technical support team at Sainsbury's were the best port of call as working their end. I did and the rudeness again happened as I was informed no technical team for Sainsbury's exists! I telephoned over a period of a few weeks trying to resolve this in between working, and Liz the very same Liz told me she was not interested and did not care about Nectar! I believe Liz hates the English and is racist? Nectar sent me a new card in the end which took three weeks to arrive, and this worked no thanks to Sainsbury's staff. What is happening to Sainsbury's as I have been a customer for so many years and I absolutely horrified at this onslaught of nasty arrogant unkindness and why what does this achieve, and I do not understand?I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Good experience using online chat to sort out a problem I had registering my Nectar card